S22 ultra just bought but has speaker issue on calls,cant hear

[Vasan]

My names Vasan ,i just bought the s22 ultra and its just gone past my return period and i seem to be having issues with calls,my speaker and receiver, no one can hear me on the call and i get these robotic sounds ,please advise what i should do

[Aklima]

Hi,
You could try and do factory reset or see if you have any software update available

[AndrewL]

@Vasan: Is the issue occurring on all calls, or just with certain contacts? Also, are you experiencing the problem in all locations? If you switch to Loud Speaker while the call is active, does the issue persist? To test the hardware, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Mic, and follow the on screen prompts. Can you hear yourself clearly in the playback?