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S22 not sending folders to google albums

(Topic created on: 02-05-2023 11:32 AM)
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GMCX100
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Hi I am trying to back up my photos from my S22 ultra to my google photos, i have tried this below but to no avail.


 
 
 
Google photos will not see the folders all on my phone, please any help would be fantastic.
Thank you G
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Look in the folder called "DCIM".
Tag/check all the folders **EXCEPT THE CAMERA** folder and MOVE the folders to the PICTURES folder.

After you do that, go back into your Google Photos app and loo at your Device Folders to Sync area for the newly moved folders.

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AndrewL
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@GMCX100: Please try opening the Google Photos app on your S22 Ultra (swipe up from your Home screen > Tap on the Google folder > Photos). From here, tap your profile in the top right > Photos settings > Back up and sync > Back up and sync, then toggle the switch to the right. This will now automatically upload photos and videos to your Google account when there is an active Wi-Fi connection (or Mobile Data, if you enable this option in the 'Mobile data usage' settings found at the bottom of the Back up and sync page). Let me know if this helps. 

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GMCX100
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Hi Andrew, I have done that but my photos are only visible as "Photos on device" they cannot be seen in any of my google photos albums either on the phone or online. 

I am going round in circles using the Google help sites!  Might have to look at Dropbox , Amazon Photo storage if I cant get around this. 

Graeme

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