Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Repairs

(Topic created on: 28-08-2020 05:43 PM)
889 Views
Lis27
First Poster
Options

Hi, does anyone know roughly how long repairs are taking at the moment (cracked screen) there has been no indication as to how long they take and I'm now wondering if I need to get a cheap spare phone just in case! Thanks

0 Likes

1 Solution


Accepted Solutions
Solution
AndrewL
Moderator
Moderator
Options

@Lis27: Our pickup service takes around 5-7 working days for the phone to be inspected, repaired and returned to you. if you're concerned about the time frame then I recommend attempting to book a doorstep repair via the link below, as repairs can be completed on the same day, subject the availability of the necessary parts. 

 

https://samsungrepair.com/

 

If the service isn't available in your area, please reach out to our Help Desk via the link below, where an advisor will be able to book a collection for you. Apologies for any inconvenience this might cause. 

 

https://www.samsung.com/uk/support/contact/

View solution in context

2 REPLIES 2
Solution
AndrewL
Moderator
Moderator
Options

@Lis27: Our pickup service takes around 5-7 working days for the phone to be inspected, repaired and returned to you. if you're concerned about the time frame then I recommend attempting to book a doorstep repair via the link below, as repairs can be completed on the same day, subject the availability of the necessary parts. 

 

https://samsungrepair.com/

 

If the service isn't available in your area, please reach out to our Help Desk via the link below, where an advisor will be able to book a collection for you. Apologies for any inconvenience this might cause. 

 

https://www.samsung.com/uk/support/contact/

Members_EGaKND7
First Poster
Options

I ve been waiting for 2 weeks since my phone was taken.  Every time i ask i am told its being repaired now ! and you are passed from online chatbot to an online chat person then a phone number and its always the same outcome. We dont know when and it depends how busy we are. Good old i phone gets replaced instantly.  

0 Likes