Problem logging into account

[Members_oeQvzEu]

 I encountered a problem that when trying to pass double verification on my Samsung account, the code is not sent and it says (processing failure). I looked through the entire Internet and also talked to tech support and nothing worked. Has anyone encountered this? 

[5357]

I have a new device but the phone number on my 2 step verification I don't have any more. Any ideas

[AndrewL]

@5357: In this instance, please follow the link below where you will find the necessary steps to change the phone number that is registered to the 2-step verification feature of your Samsung account. 

https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-u...

I hope this helps.