30-07-2024 08:45 AM
I've encountered a pink line issue on my S22, and it's concerning because there hasn't been any external damage to the device. Given that the S22 is a flagship phone, it's disappointing to face such a display issue. Samsung should extend their policy for free display replacements to include the S22, similar to what they offer for the Ultra model. Both devices represent Samsung's flagship lineup and customers expect consistent support for hardware issues like this.
30-07-2024 03:36 PM
@VivekBommu: I'm sorry to hear that you have encountered this issue on your Galaxy S22. If you head to the Phone app, dial *#0*# into the Keypad, then select Red, Green and Blue via the series of grey tiles that appear on screen, is the pink line visible in any of these tests?
If so, then this suggests that there is a hardware issue with the screen which will require an engineers inspection in order to be resolved. In this instance, if you are based in the UK, please reach out to our Support Team by following the link below, and get in touch via your preferred contact method, and an advisor will be able to make the necessary arrangements for you.
https://www.samsung.com/uk/support/contact/
Alternatively, you can arrange the inspection yourself on our website by following the link below, or via the Samsung Members app > Support > Other ways to get help/Repair service > Request service.
https://www.samsung.com/uk/support/repair/
If the pink line is not visible in the screen tests, then please try pressing and holding the Volume Down and Side buttons together for around 10 seconds until the phone restarts, as this will resolve any temporary software issues which might be a contributing factor. Don't worry, this won't affect your personal data or settings.