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My Files Onedrive

(Topic created on: 4 weeks ago)
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harvie23
Explorer
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Under Files, Storage, I get the Internal Storage and then the OneDrive logo.
(I am signed in with my Windows account - under which I get the 1TB storage space)

Under the OneDrive logo on the Files screen (Storage), it says in grey - Not Signed in.

When I click on the OneDrive logo onder Storage - I get the message:

"Error Occurred. Try again."

When I open the OneDrive App, no problem.
I can access and download my files to a location on the internal storage.

Can anyone help with a reason why the OneDrive under the Storage section, will keep on giving errors and how to resolve it. If possible.

Please and thanks in advance.

15 REPLIES 15
BandOfBrothers
Samsung Members Star ★★
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Hi @harvie23 

It might be worth performing a forum search if you haven't already. 

This is a help link from Microsoft  > https://support.microsoft.com/en-gb/office/samsung-gallery-and-onedrive  which may help. 

A generic troubleshooting step is to either clear the cache of an app or clearing the cache of the phone. 

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

harvie23
Explorer
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Hi, thanks for the advice. Unfortunately, I did not work, onedrive in my files is still not signing in. I searched in the forum, and someone else was having the same issue, I had already tried the steps they were given to help and to no avail. I've gotten in touch with samsung, who said it's not a problem on their end. It's a microsoft problem, and the only solutions microsoft are giving me are things I've already tried.
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Robin999
Maestro
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When you sign into your Microsoft services via Samsung apps, you will be prompted to allow access, and in some circumstances, you will also need to verify on another device ( 2 part authentication). You can check this by logging into your Microsoft account (preferably on a PC or laptop) and heading to the 'apps and services you've given access to' section. Have a look through all the items in the list and see if you can see the entry for MyFiles (see screenshot). If it's not there then as said you should see a prompt to allow access when you try to login in via Samsung Files. However, if you do see the entry in the list then, click on it and click 'Remove these permissions '. You can then try again to add your OneDrive to Samsung Files. Let us know how it goes.1716281703631_1716281703624_0.jpg
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harvie23
Explorer
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Hi there, it is still coming up with the same error message1716292600066.jpg
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Robin999
Maestro
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Could you try fully removing your Microsoft account from the phone (accounts and backups) and adding it again. I'm interested to know if you do receive any 'allow access' prompts
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harvie23
Explorer
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Nope didn't work
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PaulM1
Moderator
Moderator
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Hi there, @harvie23. While I'm not sure why you're encountering this error, I note that you have already tried a variety of steps to resolve this. Which specific steps have you tried so far (e.g. suggested here, by our Support Teams and by Microsoft)? 

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harvie23
Explorer
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Any steps you see on here or online, I've tried them all
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harvie23
Explorer
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The only one I haven't tried is factory resetting my phone, which I don't want to do
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