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Lost Profile

(Topic created on: 16-07-2024 05:28 PM)
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bobk24
Journeyman

‎16-07-2024 05:28 PM - last edited ‎16-07-2024 05:41 PM

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Recently found I had two Samsung accounts. On the advice od Samsung support I deleted one of them, the one that was not linked to my community profile. My community profile details have now disappeared just showing New User- and a string of random numbers.  Attempting to register again shows nickname not available - anyone?

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AndrewL
Moderator
Moderator

‎16-07-2024 06:01 PM

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@bobk24: Are you certain that you deleted the right account? If you head to the Samsung Members app > Tap the 3 dots in the top right > Settings > Samsung account, is the correct account displayed here? 

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bobk24
Journeyman

‎16-07-2024 07:32 PM

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Andrew, yes, I deleted the correct account and the correct details are showing in the Members app settings. They are also partially correct on the community website which is where I am typing this,. in that the 'member since' date is correct.  As you will have gathered I have created this new profile to work round the situation. 

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