Lost - my files app I had a download folder, internal storage folder, but now they just disappeared. Can you help?

[Nanna3]

Can you help, on my files app I had a download folder, internal storage folder 

But they just disappeared so now everything seems in a mess and takes ages for me to find where things are going 

[johnz237]

How odd. Maybe try to see if you have deleted the folders. Go to Files > Internal > you should see the Downloads folder (among others). If it's not there, click the three dots in the top right and check your recycling bin.

If not anywhere there it may have moved. Try searching "downloads"

[Nanna3]

Thank your reply John, my internal file isn't there either only documents, so I have to go on documents and just search through to see where everything is, all my info is there but not where it should be. It just takes so long to find anything. All I have is a document folder. If I type in search box download it says no folder found ,

[Nanna3]

This is all I have now

[johnz237]

This is most odd.Try

https://www.samsung.com/uk/support/remote-service/

See if the "tutor" can help you find it.

Looking online a factory reset seems to be the only solution- which isnt ideal

[Nanna3]

Thank you I will try

[Daren_B]

---

@Nanna3 wrote:

Can you help, on my files app I had a download folder, internal storage folder 

But they just disappeared so now everything seems in a mess and takes ages for me to find where things are going 

---

Had the same problem. Made an account on here just to help you.

Step 1. Go to your my files app.

Step 2. Click the three dots in the top right corner and click settings

Step 3. On the My Files settings menu go to the bottom where it says about my files then click that.

Step 4. Click the lower case i with a circle around it on the top right corner

Step 5. This will take you to the app info screen of my files(if you know how to get here the regular way disregard steps 1-4)

Step 6. Go to Storage

Step 7. Click clear data and clear cache

Step 8. Enjoy finding your files now you can see your internal storage again!!

This was a few weeks of annoyance for me till I found this fix. When I came here tonight and was looking at this post it reminded me of my irritation, and let me know I wasn't crazy, and it wasn't just something I did to make it dissappear. This post made me confident I didn't do anything. So I just tried a few more tricks till I found this one. Hope this helps! Ill do a second post with just pics if it lets me.

[Daren_B]