Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Lock Screen suddenly asks for Password (always used fingerprint or pattern before)

(Topic created on: 14-10-2021 10:27 AM)
HelloPatricia
First Poster
Options
Mobile Apps & Services

I have been using the lock screen pattern for a little over a year now and I always remembered it so it was no biggie. Today, literally out of nowhere, my phone asks me to enter a password. I have no idea why it asked me this, so I tried entering a variety of passwords. All it does is lock the phone for 30 seconds before I can try entering another password once I've had too many tries.

I have no idea what password it wants from me, I only have so many and I tried all of them. It says: "Use password after restart (before I restarted it said Use password to unlock screen), Your password contains at least 4 characters, including at least 1 letter." What password?! See, that's why I hate installing updates, this is just bull*****. I also tried to unlock my phone using Find My Phone and it does not work as it is not connected to the network (I tried restarting it before and I guess that screwed me now). I honestly don't even know if a factory reset would work at this stage, since it does not show any notifications either (apart from:  Phone restarted, Unlock your phone to get app notifications).

Did anyone run into the same problem as I did and find a solution? I honestly don't want to try a factory reset (and I don't really think it's gonna work anyway since it's not showing any incoming notifications, either and I can't let my phone ring using Find My Phone).

This seems to be a major issue as I use my phone for work and can't log into the various accounts now as it is a two step verification...

0 Likes
5 REPLIES 5
rogersdave77
Helping Hand
Options
Mobile Apps & Services
Do you have access to your Google account? I think you can go into your security and changed lock pin from there...not 100% sure though 🤷
0 Likes
HelloPatricia
First Poster
Options
Mobile Apps & Services

Thank you Roger, I have access but there was nothing I could do from there since my phone had no network access since I rebooted it...

I had to do a factory reset now, that seemed to have been the only solution. Luckily I saved most of the data on my SD card which I removed before resetting but that stuff is a pain in the butt.

0 Likes
irishgirl
Apprentice
Options
Mobile Apps & Services

My phone is doing this its driving me insane..where do go on google

0 Likes
Chand1
First Poster
Options
Mobile Apps & Services

Hi Patricia and everyone,

I got the same issue. I was using the same password for years and never forget it in my life. Also, my password is  not 4 characters and one letter. I'm sure, it's Samsung issue.

One important thing is-----I haven't installed the latest update of Samsung for over a month even though the notification keeps showing continuously. If you too ignored the Samsung latest update then we can 100% confirm that it is Samsung issue.

It would be great if a person from Samsung replies here

0 Likes
Chand1
First Poster
Options
Mobile Apps & Services
0 Likes