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Fingerprint corrupted?

(Topic created on: 19-08-2024 06:35 AM)
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Reveriegn
First Poster
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Hello! So, I'm experiencing an issue about its fingerprint feature. My phone's model is Samsung Galaxy A73 5G. My phone suddenly doesn't accept any fingerprints and it always says that it has been corrupted. It also showed me solutions like try resetting the fingerprints or changing the lock type but whenever I try to click the "fingerprints", it just shows that it is corrupted and that I should go to their community service to get it fixed. It was working fine before it happened. I didn't download any apps from any websites recently also. What should I do? 

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Fiona26
Samsung Members Star ★
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Have you deleted the existing finger prints? Tried rescanning new fingerprints?
Tried clearing cache or wipe phones cache partition. In support within the members app. Do a diagnostic test for the fingerprint, see if any faults show. You could try a factory reset. If none of the above work, then it may well need to be fixed.
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