Hey there
If, after following the super advice from
@Fiona26 it still doesn't want to play, then uninstall then reinstall and see if that fixes the issue.
You may not have the correct and up to date version for your new device if you used Smart things to set up a new device.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.
My device is an S25 Ultra.