I need Urgent Help!

[Sharpster]

Can people please help me get this message to Samsung as they have ignored me for 3 weeks and are charging me for a phone i do not have! I brought the S20 Ultra on 3 year finance and have paid the deposit. Samsung have sent me a car charger instead and will not answer any of my emails! i have called over 10 times in the last 3 weeks and nothing is being done. I will soon be charged for the phone and if i do not pay i will have to pay extra finance due to overdue payments and Samsung are doing absolutely nothing! Please, any help would be much appreciated, ive tried everything i can think of and there is just nothing being done like they do not care at all.

[GothicGeisha]

Have you bought it direct from Samsung or via a contract provider like o2/carphone wearhouse etc?

[Sharpster]

I have brought it directly via Samsung on their website. 

[ChrisM]

Hi @Sharpster 

You would need to contact our Online Shop Team regarding this on . Was the charger provided sent out with your phone?

[Sharpster]

I have already contacted all relevant teams, but this was weeks ago and I still have not had any word from them. The charger was sent out instead of the phone. I received 2 parcels, 1 with galaxy earbuds (free with the phone) and 1 with a car charger. No phone was sent.