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Original topic:

Google duo won't dial out

(Topic created on: 04-09-2022 08:17 PM)
Google duo issue
First Poster
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Mobile Apps & Services

My mom recently got a new phone, and up until then, our main form of communication was video chat via google duo.   Now she can't video me, but when I video her, it just rings and rings.  Doesn't connect, doesn't notify her that I'm videoing.  I have done all the suggestions I have researched (force stop app, install update, restart phone, disable and enable app) to no avail.   Anyone have any ideas?  

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6 REPLIES 6
Neo001
Big Cheese
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Mobile Apps & Services

Hi,

Have you also tried uninstalling-reinstalling the app?

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Glenntech
Samsung Maker ★
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Mobile Apps & Services
I'm wondering if Google are going yo shut down Duo.
I've had discussions on other chats as Google have brought out Meets.
Which is basically the same thing.
Part of it is Duo can have issues with Apple devices. Google Meets seems to get round the issues
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Reg Danny
Explorer
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Mobile Apps & Services
I had a similar problem.

Google duo has actually been replaced by Google meet in August 2022. You can Google this to find out more.

To save the faff around, delete Google duo and install Google meet.

I hope this helps
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Reg Danny
Explorer
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Mobile Apps & Services
Just a heads up. Don't disable Google duo. I just done this and now I can not access Google meet. Nor can I find how to undisable Google duo!

I think Google has a major problem here.
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Glenntech
Samsung Maker ★
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Mobile Apps & Services
Not sure what Google are upto currently with these. But hopefully it gets sorted soon
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Reg Danny
Explorer
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Mobile Apps & Services
Yes. You can enable Google due again via the play store. Google should really sort this ASAP. I class myself as a competent modern technology user. If this confuses me then then I can only pray for everybody else.
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