I've given up all hope of accessing the free trail. Absolutely useless. Downloaded the app but doesn't give me premium features. Spent hours on live chat on Sunday with Adobe and Samsung support, both couldn't do anything. Every time samsung transfered me to someone else I had to explain the whole thing again. I too get an error code stating I have already purchased so it wont take me any further. Sorry I have been of no help at all but an issue shared !! If anyone does find a solution, let me know.