Google 2 step verification

[Robbie_R]

Hi can anyone help me. I'm locked out my google account because it's asking for 2 step verification but it's my old phone number that's registered with my google account. Has anyone had this before and any help on this ? Or anyway I can contact google. I have been online looking for google customer support but i am only find an email address for India and the phone number for the uk doesn't work. Any help or info appreciated.

[Alfsdad]

Here is the Number for Google UK helpline.

[Robbie_R]

Cheers do u know if they have opening times ?

[Alfsdad]

Not off the top of my head sorry. I have rung them as early as 8am but not much after 7pm. Ring the number and see if there is a recorded message about access times.

[Robbie_R]

I tried to ring it but it's not open. I will try in the morning thanks bud

[StuartR]

Have you tried the 'try another way' link which may use an email address or let you input one of the backup codes google generates when you setup 2 step verification..

For future reference it's always a good idea to make a note of the google codes...

[Robbie_R]

Yes I tried that it's only giving me the option for my old phone number even though I have a recovery email to set up.

[Robbie_R]

*Update* I managed to get my Google account back. Google removed 2 step verification 🙂 thanks for the help 👍