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Galaxy store connection issues.

(Topic created on: 25-07-2023 12:44 PM)
31396 Views
cavellixx
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My galaxy store is in a never-ending loop trying to update itself. It's been that way for about 2 days. I've tried all sorts to try and rectify the problem but alas nothing works... I cannot use the app at all. I wrote an error report to Samsung hopefully something will happen 👍

131 REPLIES 131
beevs
First Poster
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Same here, genuinely don't know what's up with it
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Smithy71
Journeyman
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Good morning I keep getting error message when opening galaxy store are other users experiencing the same issue.
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katrina87
Pathfinder
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there is alot of people saying the same
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smiley
Samsung Members Star ★
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Yes. This is common right now.

I have tried the possible fixes such as a cache reset from the boot menu, clearing the app data, and it still exists.

The issue appears when connected to WiFi, but it seems over data there is no error message pop up.

We will likely need to await a fix.


1706260806701.jpg


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User: Smiley
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My life is full of positives and negatives. I’m an electrical engineer.
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Snoopystu
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Totally opposite to me.
I can get store over wifi but not over data
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smiley
Samsung Members Star ★
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Very strange. It is definately WiFi for me...but switch off and my data (O2 network) works OK.

It does still however seem to download apps and games after clicking the cancel button to the error.


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User: Smiley
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My life is full of positives and negatives. I’m an electrical engineer.
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Snoopystu
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It is weird how it has all of a sudden started happening since launch day
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smiley
Samsung Members Star ★
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I suspect something has been broken on the store server side of things...

I don't think there is much we can do, other than work around the issue, until samsung have fixed the store error.

Like I mention, I find pressing cancel to the error makes it disappear for a while and downloading and browsing the store still works.

If the error keeps popping up the I can turn off WiFi and use data (or the other way around for your issue).

Hopefully it is fixed soon.


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User: Smiley
If my reply has been useful in resolving your issues, then please like and 'mark as solution'.
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My life is full of positives and negatives. I’m an electrical engineer.
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Snoopystu
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This is what i get on just data not wifi1706261584851.jpg
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Linsayloo1978
Explorer
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I'm getting this error on my new Samsung s24 ultra, not a great start to a new released phone
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