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Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

(Topic created on: 15-05-2023 06:23 PM)
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FaHaDS7
Student
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Hi everyone 

 

I forgot my secure folder password and I can't inter it or reset pin (NO RESET PIN OPTION)

I am wondering if there's any other way to recover my files

Device samsung a53 5g

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54 REPLIES 54
smurf671
Journeyman
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Unfortunately, If nothing else works, the only way to access your secure folder if you cannot figure out the passcode is to delete the entire thing. I know it sounds crucial but, you already have the information in another folder on your phone. Pre Galaxy 22 users who had the SD card as an option (which I am one) I used the SD card as my secure folder/backup. In my opinion, my advice to anyone, ditch the secure folders because the samsung cloud and OneDrive is quite reliable and you don't need to worry about forgetting your PIN.

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GT85PTFE
Explorer
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I don't understand why so many people are upset by the fact that Secure Folder is ... secure! It's designed to be ... secure, which means that without the correct credentials nobody - including you - gets in. Otherwise it wouldn't be secure; if someone, anyone - even such as yourself - could get in via some other backdoor without the correct credentials.

If secure is too secure for you, don't use Secure Folder.

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Glen11
Apprentice
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Because its not. 

I set mine up it asked for a pin. I set the pin. 

I put my keepsakes , tax documents, reciepts etc in there.  Next day I got a notification secure wallet locked enter password. (Password ) I only set up a pin. 

Now im locked out. Tried all my usual passwords. App is faulty no question about it. 

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Debbie579
First Poster
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I'm having the same issue. 

Did you get an answer as to what to do?

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Alysssa7
First Poster
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Thank you! This worked for me

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