emails not received on mobile

[Maulin]

Not receiving emails on my galaxy 51  mobile  although ok on my laptop. I am not tech savy at 88 years of age, so are  there  simple ways I can resolve this issue. Any assistance would be appreciated

[Tourbillon De La Vie]

Are you Samsung email app

[JAMES4578]

Hi @Maulin , Welcome to the Samsung community

Which e mail app are you using?  Are your email sync settings correct, see these  articles for details on the Samsung e mail app and g mail  https://www.samsung.com/uk/support/mobile-devices/troubleshooting/   https://support.google.com/mail/troubleshooter/2650727?hl=en-GB 

Ensure there is not a restriction on Background Data with the app.

sometimes it may be necessary to clear the cache  of the email app/ set up the email account in the application again.  Ensure there is also sufficient storage in the email account.  Sometimes it helps if you Reboot your Device.

You may need to reinstall the app again to see if that helps.

[Maulin]

Hi James, the app I m using is gmail, and I have cleared the cache, but still the same

[JAMES4578]

All right, have you tried the other advice?

[Maulin]

Hi James,  Unfortunately some other advice I find complicated for my non tech mind, so think I will try to find a friend who can assist me.

[JAMES4578]

Ok,hopefully it works out. I would always ask to your friend to check if you have a strong enough signal and any difference between WiFi and Data.,may not be the issue though.You can Reset the Network connections/Reboot Router mind you.

[Maulin]

HI  James,    Don't quite know how it happened but ended up with Samsung Recovery after  trying all sorts of solutions   and getting frustrated, and this miraculously cleared the  problem so now receiving emails.  However thanks  for your helpful suggestions. 

[JAMES4578]

Ok no problem, at least it is now sorted even if it took a lot of Troubleshooting . Yes sometimes restoring sorts things.