emails not received on mobile

[Maulin]

Not receiving emails on my galaxy 51  mobile  although ok on my laptop. I am not tech savy at 88 years of age, so are  there  simple ways I can resolve this issue. Any assistance would be appreciated

[Tourbillon De La Vie]

Are you Samsung email app

[JAMES4578]

Hi @Maulin , Welcome to the Samsung community

Which e mail app are you using?  Are your email sync settings correct, see these  articles for details on the Samsung e mail app and g mail  https://www.samsung.com/uk/support/mobile-devices/troubleshooting/   https://support.google.com/mail/troubleshooter/2650727?hl=en-GB 

Ensure there is not a restriction on Background Data with the app.

sometimes it may be necessary to clear the cache  of the email app/ set up the email account in the application again.  Ensure there is also sufficient storage in the email account.  Sometimes it helps if you Reboot your Device.

You may need to reinstall the app again to see if that helps.