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Composing email and won't scroll

(Topic created on: a week ago)
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GingerleaSnaps
Student
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I'm using an A51 Samsung and have never had a problem. I assumed that the Samsung email app is auto-updated, and I'm not sure how to eliminate the issue if it's a new update that's causing it.

​But, while composing an email, I cannot scroll if it is particularly long. This isn't the same as the bug where you can't see what you're typing—although that is annoying, it isn't what this is about.

​If I copy and paste a long email draft into the email, it pings back to either the bottom or the top, so I can't even scroll. It pings even when you're still holding down the text that you are trying to scroll, so there's definitely something going on.

​I've tried clearing the cache and force-stopping the app. (I originally force-stopped and cleared the cache on the wrong app, thinking that it was actually Gmail.) I've restarted the phone three or four times now, and I'm not finding any resolve."

6 REPLIES 6
GingerleaSnaps
Student
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Alio77
Apprentice
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same, started last week, ifs driving me nuts and have cleared data and cache and restarted, still not working
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Yousuf-Marfani
Apprentice
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Try going into app and then uninstall the updates of Android System Webview. Follow the solution mentioned in this thread and you will thank me later. It worked for me like a charm!

 

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

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Yousuf-Marfani
Apprentice
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Hi, try the solution mentioned in this thread it worked for me like a magic. Go to apps and go to hidden apps by the name of Android System Webview uninstall the updates and it will work guaranteed. Worked for me!! See below link of the thread if any confusion 

 

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

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Tinakori
First Poster
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I have 2 email addresses, I sent a message from one to the other, on my Samsung tablet.  I tried replying to that email and I was able to scroll up and down, everything was normal.  BUT I can't reply and scroll on any emails that have come from outside my tablet.  How strange is that?  

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Tinakori
First Poster
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My tablet doesn't have an Updates button in Android System Webview

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