you mean the chase UK banking app?
banking apps are known yo be very particular. have you updated the firmware of your phone up the latest version , check at settings->software update.
is your Google play system update up to date, check at settings-> security and so -> Google play systems (click)
- check your phone for malware
settings-> device care -> scan phone
- have you rooted your device?
- are developer options activated?
-have you accessibility apps installed ?
(check at settings-> accessibility-> installed apps)?
it could be anyone of these
