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Cannot view photos in shared albums

(Topic created on: 25-02-2024 08:30 PM)
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Members_pSDvoG7
Apprentice
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I did a factory reset on my phone (Galay A54) a few months ago. Since then, all items in shared albums show up as blanks. The photos are there, as all my friends can see them, and I can too in the samsung gallery app on my PC. I haven't found any fixes online.

 

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Also, I can't view media backed up to onedrive before the reset. They still exist in onedrive.

1000040634.jpg

5 REPLIES 5
Piper123
Samsung Members Star ★
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Silly question time but what happens if you click on the image?
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Members_pSDvoG7
Apprentice
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Dark one is shared album

White one is media backed up to onedrive before the reset

1000040635.jpg

1000040636.jpg

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Piper123
Samsung Members Star ★
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That didn't answer my question......
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Members_pSDvoG7
Apprentice
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I'm sorry. What did you mean by "click on the image"?

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Dominikdbdb
Apprentice
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I've got the same issue on S24 Ultra, did you find any solution?

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