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Galaxy s25 messenger not loading images?!?

(Topic created on: Tuesday)
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PHil1989
First Poster
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Got an S25 literally only 2 days ago.

For some reason FB messenger is having issues with images...both...

1. When somebody sends me a photo, it will show as a previewed image in the chat, but when you click to see it full size a blank screen pops up, only with icon options to edit or download. But just a black screen. Ridiculous

2. Similarly. When I want to attach an image it asks what subfolder you want to choose from (instead of just opening the gallery like normal in prior models 🙄) but whetever subs you select from the drop down menu it just appears with a blank screen as if you don't have a single image or album on the phone....it has a small icon for Google photos but when you press this to go into your actual albums and select a photo and press send, the send button just goes white and nothing else happens. You just have to come back out of it back to the chat. 

Tried every suggesting going...clearing th3 cache, reinstalling the app, permissions are all on. What a shambles. Is this perhaps an app version bug/glitch??

6 REPLIES 6
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

As you are referring to Facebook Messenger, it will likely be an issue with the app.

You'll need to reach out to Facebook Developers via the Google Play Store
S24 Ultra
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Moiramon
Hotshot
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I've just tried it on my s25 ultra and it seems to work ok so don't think it's an FB messages problem.
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samvu
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I just upgraded from Samsung Galaxy s21 to s25Plus and I have the same issue.  On the attachment, I am able to pick a picture but it does not compete the task.  Just hanging there.  Very frustrating.

Members_DkGcedr
First Poster
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Hi I'm having this issue also I've restarted phone deleted and reinstalled app. If someone sends me an image I can see image but when I click on image it's a black screen

If I take a picture to send the send button goes white and it freezes. This is a brand new phone. The app works fine on my other s21 this is the s25 

Members_vuEjlek
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I have exactly same issue and it's extremely annoying. Hope samsung will fix it 

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Members_G2U7epY
Student
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I have THIS EXACT PPROBLEM. Upgraded from S21 to S25, viewing photos, attaching images and/or using messenger's camera  doesn't work... works fine on the S21!

I've cleared the app cashe and data, and reinstalled several times. This is incredibly frustrating!

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