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Original topic:

Cannot sign into my phone after factory reset

(Topic created on: 24-06-2021 12:38 PM)
Crystal_545
First Poster
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Mobile Apps & Services

I factory reset an old galaxy s5. I can still use so I reset it. Though of course I have a new note 10  phone -  sometimes I need my old one. Samsung won't let me in.  How do I get access back into my old phone.  I need it for recording and the camera. I reset the password. And tried everything. I think I should call Samsung maybe ?

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2 REPLIES 2
xSteveuk
Helping Hand
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Mobile Apps & Services
Hi,
Try Below

Go to Samsung
Find My Mobile 
from a computer, tablet or another phone

Select UNLOCK

Set a new password or pin

Samsung Find My Mobile also disables biometric scanners, so once you set your new password you can use it to unlock your Galaxy phone.

JAMES4578
Superuser I
Superuser I
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Mobile Apps & Services

Hi @Crystal_545  @xSteveuk has provided the steps needed to unlock and set a new password/pin.  For some more detail see here https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...  It now also works with  offline Devices  https://www.theverge.com/2020/8/24/21399627/samsung-find-my-mobile-offline-feature 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11