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Cannot sign into my phone after factory reset

(Topic created on: 24-06-2021 11:38 AM)
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Crystal_545
First Poster
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I factory reset an old galaxy s5. I can still use so I reset it. Though of course I have a new note 10  phone -  sometimes I need my old one. Samsung won't let me in.  How do I get access back into my old phone.  I need it for recording and the camera. I reset the password. And tried everything. I think I should call Samsung maybe ?

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3 REPLIES 3
xSteveuk
Mastermind
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Hi,
Try Below

Go to Samsung
Find My Mobile 
from a computer, tablet or another phone

Select UNLOCK

Set a new password or pin

Samsung Find My Mobile also disables biometric scanners, so once you set your new password you can use it to unlock your Galaxy phone.

JAMES4578
Samsung Members Star ★★
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Hi @Crystal_545  @xSteveuk has provided the steps needed to unlock and set a new password/pin.  For some more detail see here https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...  It now also works with  offline Devices  https://www.theverge.com/2020/8/24/21399627/samsung-find-my-mobile-offline-feature 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


phone locked
First Poster
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I am also locked out of my S21 and had it 'factory reset' but still can't access it as it isn't registered on my Samsung account. How do I get around this?

 

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