24-06-2021 11:38 AM - last edited 24-06-2021 11:40 AM
I factory reset an old galaxy s5. I can still use so I reset it. Though of course I have a new note 10 phone - sometimes I need my old one. Samsung won't let me in. How do I get access back into my old phone. I need it for recording and the camera. I reset the password. And tried everything. I think I should call Samsung maybe ?
24-06-2021 01:10 PM in
24-06-2021 04:53 PM in
Hi @Crystal_545 @xSteveuk has provided the steps needed to unlock and set a new password/pin. For some more detail see here https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc... It now also works with offline Devices https://www.theverge.com/2020/8/24/21399627/samsung-find-my-mobile-offline-feature
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .