This two step verification rubbish has locked me out. I never signed up for it and never got any backup codes. The phone number it has stored for the account is an old one and i dont have it anymore. So it keeps sending codes to wrong phone number. So i click change phone number and it asked for imei and serial number of a device used to log onto to account. So i put in the phone imei and serial of my s21 which has been logging onto to the account for over a year..... apparently they have no record of it.
So locked out with no way to get back in... wtf is wrong with these people?? Cant they get anything right?