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Original topic:

Can't log in to Runkeeper on Galaxy S4 Active

(Topic created on: 08/04/21 19:05)
qualikjell
First Poster
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Mobile Apps & Services

I have made a factory reset on a Galaxy S4 Active running Android 5.0.1. After reinstalling Runkeeper, I can't log in. The e-mail and password works with my desktop and with a newer phone (Galaxy A71). Any suggestions to what can be the problem?

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2 REPLIES 2
Mitzzz999
Helping Hand
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Mobile Apps & Services
It's only a suggestion but I would expect some of the older smart phones won't run certain apps properly due to outdated firmware or functions.
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qualikjell
First Poster
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Mobile Apps & Services

Runkeeper support had similar ideas. I tried older versions including the one that worked before the factory reset. I also cleared the cache and all data and reinstalled the app. I tried resetting the password. Nothing helped.

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