android 13 update

[kada0797]

Hello everyone. I have s21 ultra 5g (sm-g998b) i think made in argentine , but I am currently in algeria (my country). I'm not getting any update of android 13. Last updated was in October  first 2022 . What can be the problem in your opinion? 

thank you.

[ChrisM]

Hi @kada0797 

Could you confirm where you actually purchased your Galaxy S21 Ultra?

[kada0797]

HI @ChrisM 

i bought my s21 ultra from DUBAI . and its a used one  

[AndrewL · Accepted solution]

@kada0797: If you're outside the region that the device was intended to be used in, then this can lead to compatibility issues with updates, due to software variances that exist in our devices from country to country. If you're unable to update your S21 Ultra via Settings > Software update > Download and install, then you may wish to try Smart Switch on a PC or Mac to see if this helps. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S21 Ultra using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

[kada0797]

@AndrewL: thank you so much that was hulpful.

but i have another s21 ultra. i purchase it from argantina last year and still didnt get the latest android 13 update SM-G998B. 

can you please help me with this one?