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Original topic:

After the software update pictures on social media are lower quality than before

(Topic created on: 26-10-2019 11:05 PM)
Drokket
First Poster
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Mobile Apps & Services

Hello. I have a Samsung Galaxy J5 and yesterday I was forced to install a new software update after delaying it for a long time. I got it done and after going back to using different apps I noticed a couple of problems. The picture quality of some apps got really low and profile pictures were pixelated. This problem occured on apps such as Youtube, Discord, Instagram, Spotify etc. I have been searching for hours how to fix this but with no successful results. I have tried uninstalling and installing the apps but even that doesn't work. Help would be greatly appreciated.

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2 REPLIES 2
AndrewL
Moderator
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Mobile Apps & Services
@Drokket: Not sure about this one. Have you tried accessing the apps via both a Wi-Fi and Mobile Data connection, just to see if the issue is at all connection related?
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Drokket
First Poster
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Mobile Apps & Services

I tried both Wi-Fi and Mobile Data. Both have the same problem.

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