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Original topic:

Access cloud backup without a phone?

(Topic created on: 17/04/20 07:48)
MystaMagoo
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So I do not have a phone number anymore.

How am I supposed to access my cloud backup now?

13 REPLIES 13
MystaMagoo
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Hello?
An answer would be nice but I guess your busy screwin us over in other ways you don't have time.....
AndrewL
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@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

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MystaMagoo
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@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

No I cannot because it asks for 2 step.

I dont have phone number to get the code.

MystaMagoo
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@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

So no help then?

MystaMagoo
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@AndrewL wrote:
@MystaMagoo: You can access your Cloud data on a phone using a web browser. It is recommended to use the Chrome browser on a computer when accessing Samsung Cloud.

To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again. If you're unsure of your account info, click Find ID or Reset password after you click Sign in. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.

For further steps on accessing Samsung Cloud, please check the link below.

https://www.samsung.com/us/support/answer/ANS00060518/

Still no help then?

Shamsung just gonna screw us over.

...

Miicar
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I also have this problem...except I have a number but when I enter my number...crickets...no text. So I pulled my sim and restarted...still no "authenticator app" access like the instructions indicate is also avalible...its not

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Verification
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I take it this still hasn't been resolved? I have the same issue. My phone is broken and I can't receive a verification code. Customer service chat is not helpful.

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MadasHell
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This is absolutely ridiculous. One of the major appeals of cloud storage is that in the event your phone is damaged, your data is still ok. Yet, there is no way to sign into my cloud account without a Samsung device? If this goes unresolved, I'm hiring a lawyer. 

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MystaMagoo
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you can access from any pc BUT a phone numbers was/is required for 2fa
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