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Original topic:

A52 5g WIFI calling options

(Topic created on: 20-07-2021 11:33 PM)
Geehome
First Poster
Options
Mobile Apps & Services

I have recently changed from an A70 to an A52 5g and cannot understand why in Wifi calling I do not have the options to choose from of mobile preferred or wifi preferred.  I used to have this and the A52 is a more recent phone.  I need to use wifi calling due to poor mobile signal at home but the phone seems to insist on using mobile signal that is poor in preference to wifi calling.  I used to be able to tell it to use wifi calling if connected to wifi.  Anyone know if I should have this option available.  

3 REPLIES 3
Rob1985
Helping Hand
Options
Mobile Apps & Services
I have the a52 5g and I have they options ? If you pull down the notification panel and go to the quick toggle for WiFi calling and tap on the writing that says WiFi calling (not the toggle ) it should take u in where u can set it to WiFi calling preferred.
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Geehome
First Poster
Options
Mobile Apps & Services

Thank you for replying Rob and confirming this.  Problem is I don't have this option on my handset.  At least I know that I should have now and will try and take it up with Samsung. Kind regards

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TessM
Moderator
Moderator
Options
Mobile Apps & Services

Morning @Geehome ,

I can confirm that Wi-Fi call settings are an embedded feature in the device, please note to activate this feature you must contact your network provider. Once they have been contacted you should be able to use the feature whenever you choose. If the settings have not been inputted correctly then they will not show on the device.

Once the settings have been enabled then from the home screen, tap Phone > Tap the Menu icon > Tap Settings > Scroll to and tap the Wi-Fi calling switch to enable. If the feature does not work after it has been enabled, contact your network provider who will be able to update the carrier settings for your device.

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