2 Factor identification is keeping me from unlocking my broken Samsung phone

[liontrainer]

I dropped my phone and broke its display.  I have resigned myself to getting a new phone but I need to unlock the phone to get retrieve my data from the old broken phone.

I was delighted to see Samsung has a way of unlocking the screen of my device remotely from a PC by logging into my SamSung account.  However, I made the mistake of enabling two factor authentication to be able to log into my Samsung account.  Since my phone is locked, I am unable to retrieve the code sent by text to my phone.  I also do not have the emergency codes that Samsung sent me when I enabled 2-factor authentication. 

Does anyone know how I can either open my broken phone without a screen or get into my old Samsung account to unlock it remotely?

In case you wonder, I created a new Samsung account to get on this forum to ask the question.

[papashaun · Accepted solution]

If one available could try putting your sim in another phone temporarily so you can then get the 2 factor code text

[liontrainer]

Thanks for the quick reply!  I will have to wait until my new phone arrives, but that might be my best solution.

[papashaun]

Your welcome 🤞 it works for you

[-Robot-]

If you are using android message for you sms, you can access it from your browser

[Lumin]

Hi im having the same problem right now and was wondering if this worked for you?

[papashaun]

Hi I didn't personally have this problem - my comment was a suggestion to the original poster of this thread - he has ticked it as an accepted solution so guess it worked for him ! Prob worth a try and hope it works for you !

[nbwi2jba]

This is happening to Me but it says to get the code from my phone but I can't and the number is a old number I don't have