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Original topic:

2 Factor identification is keeping me from unlocking my broken Samsung phone

(Topic created on: 02-04-2022 08:36 PM)
liontrainer
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I dropped my phone and broke its display.  I have resigned myself to getting a new phone but I need to unlock the phone to get retrieve my data from the old broken phone.

I was delighted to see Samsung has a way of unlocking the screen of my device remotely from a PC by logging into my SamSung account.  However, I made the mistake of enabling two factor authentication to be able to log into my Samsung account.  Since my phone is locked, I am unable to retrieve the code sent by text to my phone.  I also do not have the emergency codes that Samsung sent me when I enabled 2-factor authentication. 

Does anyone know how I can either open my broken phone without a screen or get into my old Samsung account to unlock it remotely?

In case you wonder, I created a new Samsung account to get on this forum to ask the question.

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Solution
papashaun
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If one available could try putting your sim in another phone temporarily so you can then get the 2 factor code text
liontrainer
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Thanks for the quick reply!  I will have to wait until my new phone arrives, but that might be my best solution.

 

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papashaun
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Your welcome 🤞 it works for you
Robot_
Troubleshooter
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If you are using android message for you sms, you can access it from your browser
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