Quick Share for Windows - black screen

[Members_Xc3qaKR]

Hello,

End April/begin May this year Quick Share from Google (previously named Nearby Share) stopped working on my computer (Windows 10). Before that I transferred files to/from my pc and my Samsung Galaxy M20 numerous times without any problems. Now, when I start the app on my computer,  a solid black window appears. 
 
I posted a question on the Community for Android forum, moderated by Fred JR (the topic can easily be found by searching for "Quick Share from Google not working - black app window"). After following a number of repair options suggested by Fred without success, he eventually referred me to Samsung developer support. 

I sincerely hope  a solution for this problem can be found, as I loved this app.

- Gijs

[Ajay-A]

Hallo @Members_Xc3qaKR,

Thank you for your message. To contact our developer support you can issue an Error report throught the Samsung Members-app. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible. Let me know if you succeed with sending a report.

With kind regards,

Ajay

[Members_Xc3qaKR]

Hello Ajay,
Thanks for your reply and suggestion. I searched for the link to submitting an Error report in the members app (on my Gy M20) but were unable to find it. Moreover, I would definitely prefer sending the report from my Desktop computer, as that is the environment where the problem occurs. However, in the support pages I could not find a link or email address to directly contact Developer Support (I might not have searched long or thoroughly enough though...),. But, yes, I would very much apprecitae indeed if you could inform me how to proceed. 
Best regards, Gijs

[Ajay-A]

Hallo @Members_Xc3qaKR,

In the Samsung Members app you will see below on the right 'Support'. There you can find error report. But do you get the black screen after you connected the M20 to the computer?

With kind regards,

Ajay

[Members_Xc3qaKR]

Hi Ajay-A,
I submitted an error report via the mobile app (as mentioned earlier I'd rather do it via the desktop pc, but the app seems to be the only route to support...).  As to the 'black screen', please note that I referred to a <black app window>. See screen shot below.
Regards, Gijs

[Ajay-A]

Hallo Members_Xc3qaKR,

I have tested on my PC, and it starts up. You probably allready tried reinstalling the app. Let me know when you get a respond.

With kind regards,

Ajay

[Members_Xc3qaKR]

Thx Ajay-A. I will post a message as soon as I've got a reaction from App Support. So far, nothing heard...
BTW, when loading the desktop app the black window appears always, i.e. it does not make a difference whether or not my mobile device is around (and Quick share started on it) .
-gijs

[Ajay-A]

Hallo Members_Xc3qaKR,

Had you also had de opportunity to check if the issue is also there when using a other computer? Your own computer is also completly up-to-date?

With kind regards,

Ajay

[Members_Xc3qaKR]

Hello Ajay,
Sorry for my belated reaction. Yes I have tries it on a different W10 PC. It starts up normally. Also with my Chromebook a Quick Share connection with my phone  is successfull (and has been successful since my first use). 

I don't know if this is of interest, but every time I start QS on my desktop PC (which is, btw, fully updated), is looks like this triggers a refresh of my desktop screen, immediately whereafter the black QS window appears. Could it have something to do with the graphics driver?

Regards, Gijs (Pinok)

[Ajay-A]

Thank you for your response Gijs,

I have send your report of the issue internally to other departments. I will get back to you as soon as I have an answer. Thank you for your patience.

With kind regards,

Ajay