WW80J5456FX/EU will not stop moving despite levelled correctly

[AETFarm]

Hello, is any one else having issues with this model walking across the floor? We had ours delivered at the every end of November and we can not get the machine to stop moving during a spin. We did all the right things removal of travel bolts, calibrated, leveled adjusting legs. We used a spirit level to make sure it's 100% level in all direction and we even bought a rubber mat for it to sit on.  We have to repeat the process after each wash!! We have an engineer coming out to check the problem hopefully this week. Is anyone else having trouble? We love the machine but at the moment it looks like it'll be unuseable

[Nairnite · Accepted solution]

I have had that problem with my WW80J5555FW/EU Samsung WM.  After a couple of unsuccessful visits by the Samsung expert we discovered that it is explained in the manual.  There should have been a special spanner provided that allows the locking nut just above the stabilising feet of the washing machine to be turned, in the opposite direction, to effectively lock the foot at the correct height.  The delivery people failed to leave the spanner with me so Curry's are supplying another one!!

[IanM_Dundee]

• I have a WW90J5456MW and it walks all over the floor with the feet locked,, 2 weeks old and thinking of cutting my losses and buying a reliable hotpoint, I should'nt of changed!

[ChrisM]

Hi @IanM_Dundee 

Did you manage to get this issue resolved?

[IanM_Dundee]

No, 

[ChrisM]

Have a look at the troubleshooting steps at the bottom of page 48 in the user manual, @IanM_Dundee, 'Excessive vibrations or makes noise'. Does anything there apply?

[IanM_Dundee]

Checked everything, used spirit level and still the same thinking of selling it on gumtree and buy a hotpoint, I wouldn't buy another samsung as they are a load of rubbish!!

[ChrisM]

We're sorry you feel that way, @IanM_Dundee. It may be worth speaking to one of our Home Appliance specialist, to see if they can offer any further advice. They can be contacted on 0330 726 7864 between 8am and 10pm, 7 days a week.

[IanM_Dundee]

Already spoke to them, just a waste of time!

No wonder you get 5yr guarantee as all the vibration will destroy components