Hi, I recently bought this washing machine and have noticed that both the detergent and softener come up with an alert stating that the auto dispense draw is low. This is despite me just topping them up and them clearly being full. I have to click the button to bypass the warning but get the same message if I turn the machine off and on again. Could there be an issue with a sensor? Or is there a way to reset things? I've pulled the drawer out fully and taken a look but can't see any obvious blockages. The auto dose settings in the app are also all switched on. Any ideas?
Hi @Brevhead, I'm sorry to hear about the error you're having. Let's try going through the steps on this page from the US Support to see if this helps: https://www.samsung.com/us/support/troubleshooting/TSG01211507/
If an inspection is required, you can arrange this with any one of our Approved Support Centres, which can be found here: https://www.samsung.com/uk/support/service-centre/
Hope this helps!
Thanks for getting back to me. I did a wash and it now seems to have gone, however I spoke to someone on Chat Support who suggested holding a few buttons down for a few seconds to reset the sensors so maybe that was it.
Reading the information in Step 3 of the link you provided was quite useful. I'll pop back on here again if any more issues but fingers crossed it was a simple one.
That's great to hear, @Brevhead. I'll be sure to keep my eyes out for any messages from you.
Have a nice day, and stay safe!