why has my washing machine started making this strange noise

[jcp78]

samsung washing machine.m4a

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when 12 minutes are left on the cycle - sounds like something to do with the fabric conditioner ??????

[AtshaamY]

Hi there, @jcp78.

What's the model number of your washing machine? Does this happen on all cycles? Are there any error codes displayed?

[jcp78]

Hello.... there are no error messages displayed and it's WW90T684DLN/S1

Thanks

[jcp78]

My wahshing machine continues to make this weird noise and has now started to do it at the start of the cycle as well as at towards the end of the cycle.

[AtshaamY]

There is a guide on our website that helps with such issues. Go onto the following link and select the option that best describes your problem, then follow the steps provided: https://www.samsung.com/uk/support/home-appliances/why-is-my-washing-machine-making-noises-and-how-t...

[jcp78]

Hi AtshaamY I've listened to these noises and none are remotely similar to the noise my machine is making......attached.  Please, have you got any other suggestions?

weird samsung wmachine noise.m4a

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[andy_in_ireland]

for some reason I cannot see any of these videos so i cannot hear what the noise it

[AtshaamY]

You must check that the washing machine is installed on a level floor. If the floor is not level, use the levelling feet to adjust the height of the washing machine. Also, ensure the laundry load is balanced as overloading the washing machine can cause such issues.

Metal objects in the drum during a cycle can cause noise. After washing, remove these objects from the drum or filter case. You may try an empty wash cycle to see if the same issue occurs.

[AntS]

Video issue should be sorted now, @andy_in_ireland. 👍

[andy_in_ireland]

Thanks, yes I can hear it now and it sounds like one of the autodose pumps - if its near the end of the wash then it will be the Rinse/Fabric Softener Pump - if it starts at the beginning of the wash this is normal too , that will be the Soap/Detergent pump pumping in the detergent to the drum/wash . If machine is working as it should and cleaning as it should then it should be normal . Maybe you have not just noticed this noise before @jcp78