So I have just had my repairs done and it was very expensive-about half the cost of the machine in the first place. This machine is under 3 years old. The reason-circuit board! reading these forums it seems a very common fault. I had to go ahead and get the repairs done and pay but I am not happy to be paying so much so soon! I bought a samsung product expecting high quality but instead have a machine that breaks as soon as its out of 2 year warranty! I am seeking some compensation-at least the cost oif the new circuit board that had to be put in. Once again this machine has had no repairs or problems before-this circuit board going was the fault. A part that should not be failing from wear and tear.
In addition I have had the clothes stuck in the machine for 10 days after being told the door is electronically locked and cannot be opened by samsung. The engineer showed me there is a manual release button! imagine what state the clothes are in after 10 days sitting damp in a washing machine. If I had been told by the person I talked to at samsung for help that I could have opened the door manually my clothes would have been saved.
I am really very unhappy both with the response from Samsung, their advice and the fact their product is faulty! While I appreciate the delay getting an engineer out due to the covid restrictions was unavoidable (the engineer from elite digital appliances was excellent), having my clothes be trapped and not being told how to open the door and my machine breaking in the first palce have nothing to do with the pandemic. I feel some kind of compensation or refund for this repair would be in order.
