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Washer - Smart Check - Check the EEPROM

(Topic created on: 05-02-2017 09:15 PM)
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Me_54m
First Poster
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Hi all,

 

I've just got a new WF70F5E2W4X washing machine. I've tried to connect to it using both my iPad and android phone but I'm getting the same message on both devices.

 

When I press the delay and options buttons together the display reads " -: ' ". When the devices read this the washer app only says "Check the EEPROM".

 

What does this mean? Is there a problem with my new washer?

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7 REPLIES 7
AntS
Moderator
Moderator
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Hi there, Me_54m. 

 

It may need an engineer. Are you able to give our tech support folks a call on 0330 7267864? (Or drop them an email with a description of the issue and your details?)

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Nijsy
First Poster
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Hi

 

I've just recieved a new washing machine, downloaded the App and the same message appears on mine.

:- '

 

Did you get any feedback, is this just a normal setting if there aren't any faults to report, or is it something else?

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AntS
Moderator
Moderator
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Hi @Nijsy

 

Are you able to post photos of the LEDs in the display of the washing machine showing that message?

 

(Same to you, @Me_54m, if you're still around.)

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Nijsy
First Poster
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IMG_8787.JPG

 

Hi,

sorry for the delay, here's a photo of the LED.

 

The washer seems to work fine by the way!

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AntS
Moderator
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Brilliant! Thanks @Nijsy. :smileyhappy::smileyhappy:

 

Our Washing Machine Support peeps were wanting this to help them with their investigation into this issue.

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JordanH
Pathfinder
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Hey @Me_54m & @Nijsy!

Sorry for the delay in looking into this. 

We've been informed that this is a glitch with the app and giving wrong information. The appliance  itself is working to specification and is not reporting an issue. 

Give us a shout if you have any further questions. 

Nathanx
Journeyman
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Hi "Smart Check" does not connect to wifi or your phone.

 

There is an APP called "Smart Check" when you press the correct buttons on the washing machine a number of lights appear on the washing machine.

 

Us the APP and scan the display this will tell you what they mean.

 

Its just a basic feature how to read error codes.

 

Some basic or older models do not have wifi.

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