WASHER SEAL FAULT

[Maggz]

Seal has broken on a SAMSUNG washer less than 6 months old. Advised not under warranty as its a perishable,  would not expect it to have perished so soon surely.

I paid upwards of £600 now they want me to pay a few hundred of my own money to have to repaired  my washing machine is useless as water empties from it flooding my kitchen when the seal has torn.

Surely it should withstand being loaded and uploaded I have had other brands with no issues. SAMSUNG is suppose to be a well made product not at the cheaper end of the market

How many people need to complain before it's taken as a manufacturing fault. My friends have checked online and seen thus is a recurring issue.

 

[Amin000]

Same this has happened to my mother in law. She saw the seal like bent at first thought nothing of it as it is in a utility room out of the way. now summer here we can see leaks on the floor. didn't realise so many people have had this issue. I am writing in a complai t to uk.help@samsung.com

[Fxbx07]

Hi there, did you get it fixed? Part of the rubber seal has come away at the top and I’m wondering how long I will have to wait for it to get repaired. 

[oscarbonaveno]

In response to this, Samsung refused to replace the seal, so had to pay £137.  When the engineer came he told me that the problem is when loading the washing, one of the items could be slightly trapped in the door, so when the machine starts up, it rips the item into the machine, taking the bit of the seal with it. In hindsight its a user problem, hard to except!!!

[Bhargav]

My washer seal broke in the middle of a washing program, and it's only been 15 months since I purchased the washing machine. What should I do now? I need assistance from the community.

[Maggz]

Hello, do not be conned, I have loaded and unloaded washing machines for over 30 years, nothing was caught in my machine.


Anyhow something has to be fit for purpose if the seal cannot withstand something being caught its not fit for purpose. 


The issue is the seal should be covered as part of the warranty, as with every other manufacturer, the reason its not is that it is clearly substandard.

[Prosecco2]

Samsung will not cover the repair and if they do organise an engineer to visit and repair it will cost you over £130.  I needed my washing machine fixed urgently so took out an insurance policy with Domestic &General (which covers all call outs and associated repairs).  The monthly premium is about £6 but I wanted this cover in case it happens again. Samsung are obviously fitting seals that are too flimsy.  Far too many customers with this same issue / but they do nothing about it. 🤬

[Prosecco2]

Samsung did cover the seals initially but after having to repair so many  they refuse to cover them, citing them as a consumable. Yes, you could go through the ‘not fit for purpose’ route but you have to follow a due process before claiming a replacement or refund.  And this is where they get you - because who can do without a washing machine for months in end?  So unfair!😡

[Winter2023]

I've had my washing machine for 3 months and the seal has perished (not fit for purpose). No help from retailer and Samsung are saying not under warranty and the repairer will charge you for the repair.

I've have e-mailed Samsung UK CEO Mr Baumann - ******* and have included a link to this forum and the number of people who are having rubber seal problems. 

Lets see what we get back!

[Maggz]

Go to the retailer with the Consumer Rights Act 2015 get your money back and buy another brand.

[Winter2023]

Hi Maggz,

I'm currently in a tug of war with the retailer today as they are refusing to budge and say it's the manufacturer, it's a trading standards issue as they are breaching my statutory rights. Let's see how it goes.