I'm so glad I came across this thread! Samsung have made me feel like I'm making it up.
Has anyone has a solution for this?
Since having our new heat pump tumble dryer I've had so many buttons torn off garments (yes I put them in inside out but they turn back around), the filter collects most of the buttons & zips. There is clearly a design fault with the filter cage, you can see from the damage to it that the large central triangular hole is the culprit for tearing buttons.
Also unlike my previous vented dryer only spins in one direction causing all wash loads, especially bedding to instantly end up in a ball.
You can see in the 4th image my brand new dress was ripped on its 1st wash as it turned the dress from inside out back round and during the waist tie ended up wrapping around all of the washing so tight it ripped the dress. Only got to wear it once!
Called the tech team who took a look via a video call and agreed they could see there was an issue with the filter. I advised there was no point sending out a new filter if the design fault had not been rectified. They said the specialist team would call me the following day.
No call the next day, I called them back to have to go back through the issues and share more images. Promised a call back.
No call back but a replacement filter arrived...exactly the same as the current one 🤦
Called back and explained to be told they have looked into the images provided and said that there is no machine fault, it is impossible for the machine to have damaged the clothes and I would need to pay for an engineer visit if I want it looking at! Shocking!
I mean, of course, I've just been sat there ripping the buttons and zips off my clothes and tearing my brand new dress for fun!?
I've gone ahead and let them book an engineer at my expense as this is just ridiculous and unacceptable.
It's advertised as being delicate on clothes, that might be the case with the gentle heat but certainly not with the handling.
I'll update with the engineer's findings.
Has anyone has a solution for this?
Since having our new heat pump tumble dryer I've had so many buttons torn off garments (yes I put them in inside out but they turn back around), the filter collects most of the buttons & zips. There is clearly a design fault with the filter cage, you can see from the damage to it that the large central triangular hole is the culprit for tearing buttons.
Also unlike my previous vented dryer only spins in one direction causing all wash loads, especially bedding to instantly end up in a ball.
You can see in the 4th image my brand new dress was ripped on its 1st wash as it turned the dress from inside out back round and during the waist tie ended up wrapping around all of the washing so tight it ripped the dress. Only got to wear it once!
Called the tech team who took a look via a video call and agreed they could see there was an issue with the filter. I advised there was no point sending out a new filter if the design fault had not been rectified. They said the specialist team would call me the following day.
No call the next day, I called them back to have to go back through the issues and share more images. Promised a call back.
No call back but a replacement filter arrived...exactly the same as the current one 🤦
Called back and explained to be told they have looked into the images provided and said that there is no machine fault, it is impossible for the machine to have damaged the clothes and I would need to pay for an engineer visit if I want it looking at! Shocking!
I mean, of course, I've just been sat there ripping the buttons and zips off my clothes and tearing my brand new dress for fun!?
I've gone ahead and let them book an engineer at my expense as this is just ridiculous and unacceptable.
It's advertised as being delicate on clothes, that might be the case with the gentle heat but certainly not with the handling.
I'll update with the engineer's findings.
