Smart Control cannot find WiFi

[ArthurT]

Hello Community!

The Smart control part of the washing machine is not working. It cannot find any SSID's (networks).

The first time when I tried to connect to the washing machine it saw the networks, but I had to find the WiFi password, so it aborted the connection. When I tried to reconnect to the washing machine since then It cannot find any SSID's anymore. See the attached youtube link to a video for the steps that are performed. 

https://www.youtube.com/watch?v=mxDKK3n2sJs 

We allready tried the following things:
* Calibration with Temp + uitgesteld einde buttons

* Plug out of socket for +12 hours

* WiFi next to the washing machine

*Other phone (iPad, Android tablet)

Anyone maybe knows any other options to repair this? The video really shows the issue.

Thanks!

[AndrewL]

Hello, @ArthurT. Please can you confirm the model number of your washing machine, found on a sticker on the inside of the door or drum, and I will look into this for you.

[ArthurT]

Hello AndrewL,

Thanks!

The model number is: WW90M76NN2A/EN

[AndrewL]

Thank you, @ArthurT. Are you using SmartThings or Samsung Smart Home in your attempt to establish the connection?

[ArthurT]

I'm using SmartThings

[AndrewL]

No problem. Smart Things may require an update, therefore please go to the Google Play Store > Tap the 3 lines in the top left > My Apps & Games > All > Smart Things, and look to see if there is an update prompt. If the problem persists then I recommend reaching out to our Smart Things Support Team via the link below, where an advisor will be able to assist you further.

https://support.smartthings.com/hc/en-gb

[ArthurT]

They do not provide support to EU, only to UK 😞

[AndrewL]

Where are you currently based, @ArthurT? I will check to see if there is a support team in your region who can look into his for you.

[J4Juhin]

Similar issue for me. No answers. 

[ArthurT]

Yes and very bad service. They don't provide any support at all. They don't take any effort and only follow their procedures which are not client friendly. I regret buying Samsung already. I will not encourage other people to buy samsung items, they have to put their stuff together...