Series 6 washing machine doubling cycle time

[benw]

I have a series 6 washing machine (not sure of model number - its 9kg/1400rpm, has auto dose, AI, smarthings, addwash).

I usually use the cottons cycle which takes 1h40m. Every now and then it doubles the wash time to 3 hours. The display definitely says 1h40m when I start it but some time in the first 30 minutes I notice the remaining time has jumped up to 2h30m. This seems totally random. I'm washing roughly the same size load, same cycle, same detergent/softener. At a guess I'd say it happens every 6th or 8th wash all year round.

Filters and detergent drawers are all clean. We don't get limescale where I live. Water pressure is constant (I'm on a private water supply and there is a pressure vessel that keeps the pressure between 2 to 3 bar).

What can I do to stop it doing this? It's a major problem. Last night I was exhausted and tired and really needed to sleep but had to stay up for an hour and a half waiting for the machine to stop.

[andy_in_ireland]

hello there. - you could try using one of the non weight detection washes (a detection wash is when it does that revolving garments in drum dry backwards and forwards for about 30seconds or so before starting washing)

if you try one  of those cycles that might stay true to the time left during washes. If you have one of the dearer Samsung's I think they have an extra sensor in the Drum called a Turbidity sensor and throughout the was this extra sensor monitors things like how dirty the water is and adjusts the length of the wash time and things like how many rinses to choose and level of rinse water and this can all adjust the cycle time . - I think the Turbidity sensors are not there on the entry level cheaper models.
Good luck.  

[benw]

Thanks for this. What doesn't make sense is that the washes I'm doing a near identical. Same sorts of clothes, same quantity of clothes, same amount of dirt. Maybe I put an extra t-shirt in one day or there's a bit of mud on a trouser leg but I'm sure the machine wasn't really designed to add 1h 20m to the cycle because of this.

I'll try using the "dumb" cycles for a while to see if it still happens - just for the sake of narrowing down the problem.

[benw]

I'm at my wits end with this machine now. It is utterly utterly random. I started a cycle 3h30m ago that should have lasted 1h40m. It's now showing time remaining as 2h12m. 5h45m to do a basic cotton wash. The previous wash took 3h30m - twice as long as it should have. There is no way in this world that this is how it's supposed to work however clever it is at sensing turbidity or whatever.

What's more, it has started telling me that the softener is low when it's full. And it never tells me if the detergent has run out. And the last couple of washes it has produced clothes that smell damp despite being taken straight out of the machine after finishing.

Without doubt the worst machine I've owned in 40 years. Spoke to a local washing machine repairer who was unsurprised and said he won't touch it. Said they have a mind of their own and there is nothing he can do about it.

How do I get some proper support from Samsung? Someone needs to take responsibility for this heap of junk.

[benw]

Here we go again. Put on a 1h40m wash an hour ago and just checked - 3h remaining. This time I actually weighed the washing beforehand - 5.5kg. Cotton underwear, t-shirts and a pair of shorts, all quite clean and only worn once.

The wash prior to this took 1h40m as estimated but everything came out smelling damp so it had to go on for a second wash.

I will never EVER buy a Samsung appliance again. All manufacturers have the occasional dud but this machine is utterly hopeless and the only thing worse is Samsung customer 'support'.

[Dylan 1234]

Hi 

mine does this - did you ever get a fix? So annoying. 

[benw]

Unfortunately not. I've turned off every 'smart' setting I can find and it still does it. I'm moving house soon and don't intend taking it with me. It was never for for purpose from day one and Samsung customer service is a complete disgrace. The absolute last thing I'll ever buy from them.

[benw]

The machine is now on a three wash streak of doubling the washing time. I put it on a standard cotton wash at 8am which should take 1h40m. It's now 9:45 and saying it still has 2h10m to go. So 3h55m for a simple wash. The previous two washes did the same. And 7 out of the last 10 washes.

I cannot wait to get rid of this thing. I feel like standing outside the shop warning people not to buy Samsung.