Samsung WW80J5555FX/EU damaged my electrical socket

[Gazuff77]

 

Recently our  Ecobubble  washing machine stopped working 5mins into a cycle. There were no error codes visible. I reported the issue to Samsung and an engineer has been called out to look at the machine. Before the engineer visit I pulled out the plug and noticed that the plug was very hot and that it had damaged the socket (See pic). The engineer opened the plug and the fuse had completely burnt. I have noticed that this a common fault with others. I was hoping as the machine is under warranty that it will be replaced as it’s a fire hazard however the engineer did not think it was the was the machine but the actual socket that caused the damage. Has anyone else had this issue?? The engineer has replaced the plug but I am worried that the issue is still there and it will happen again. Thanks!

[AntS · Accepted solution]

Hi @Gazuff77 , Great that you got the plug replaced, but not so great that this happened at all.

If they've done as they should the engineer will have checked the machine for any other possible causes before they left. But if you want us to take look at your case, feel free to send us a PM with your contact details to our  Sam_UK account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597). Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Tone-M]

You need to replace the socket as well. Could have been a loose connection.

[Gazuff77]

Hi!

Just a follow up on this. An electrician came out today to replace the damaged socket. The wiring inside is completely fine. He believes that the washing machine had caused the plug to overheat and damage the socket. I am concerned that this will happen again as the samsung engineer had only replaced the plug. I look forward to your reply.

[Gazuff77]

 

The wiring inside the wall socket was fine. The electrician told me that it was the washing machine that caused the damage. Very concerning!

[AndrewL]

@Gazuff77: Was the engineer visit arranged by our Product Liaison Team? If so, and if the issue was deemed to be stemming from the plug, then please don't worry. If you are concerned, then please send a PM to Sam_UK by following the steps in the post by @AntS - from there we can collect some details from you and look at the notes on your account. We can also direct you to the Product Liaison Team for further support, should the need arise. 

[David308]

This has happened to loads of owners of the same model. Please co tact BBC watchdog and also log it with trading standards. The more that do this the more likely we'll find out what is really happening. Samsun are hiding something. They are very quick to send out an engineer for free.