SAMSUNG Series 5 AI Energy WW90CGC04DAEEU stuck at 9 min when trying to spin

[kh44n]

I have purchased my samsung washing machine over 2 weeks ago. I just recently put in 3 jackets to wash. The drum was not completely full as it had more than a hands width space on top of the laundry. For some reason it was just getting stuck at 9 min. I did follow this guide https://www.samsung.com/uk/support/home-appliances/what-to-do-if-your-washing-machine-does-not-spin-...

I understand since 1 of the jackets is waterproof and the other is wool jacket it will get heavy when it goes in the rinse cycle. I had to take out 2 jackets and then put it on a spin again which did work. I shouldn't have to keep doing this. My old Beko machine would just do the job (it was not AI)


Why does it get stuck at 9 min when trying to spin ? I am still not fully sure why this happens .Should I just leave the washine machine when it does that and let it adjust itself. ? Does it even do that if it gets stuck at 9 min. 

[andy_in_ireland]

I suppose it depends what you want the machine to do and if you want it to wreck itself. - if it were to go into a spin when items in drum are unbalanced then you would risk drum jumping and banging all around inside the machine, could even rip the grey door seal rubber, or smash the glass on the door, wreck the drum shock absorbers , wreck the drum bearings or plastic pulley spider at the back of the drum .... even make the machine walk across the kitchen floor as it jumps about, then pull on the water inlet pipe and flood the kitchen! - yep, its sure to say you would have wished it stopped at 9mins and didnt go into a spin cycle and be praising Samsung on this forum and saying what an intelligent washing machine that rather than wreck itself it has features built in to stop it going into spin if the contents of the drum are not balanced properly 😁

but seriously what you have to do in that case  im afraid as frustrating as it is, is to take some items out like you did and then see if it will go into a spin , or sometimes actually add some items to the drum (without overloading it) to help it balance the load to go into a spin - I cannot really answer why your old Beko did go into a spin regardless sorry. 

[kh44n]

It’s this spin protection mechanism that Samsung have which is trying to be clever. The load will change when clothes get wet. We all know that.

It’s silly having to put a wash on and then adding/removing items to balance the load. That shouldn’t be something I have to be dealing with.What’s the point of a washing machine 😂. 

If I have 4-5 items I need to wash , it should wash them. Why would I need to add in extra items just to balance the load. That shouldn’t be my concern. What if I didn’t have any more dirty clothing to fill up the drum. Not a great idea 

[andy_in_ireland]

---

@kh44n wrote:

It’s this spin protection mechanism that Samsung have which is trying to be clever. The load will change when clothes get wet. We all know that.

It’s silly having to put a wash on and then adding/removing items to balance the load. That shouldn’t be something I have to be dealing with.What’s the point of a washing machine 😂. 

If I have 4-5 items I need to wash , it should wash them. Why would I need to add in extra items just to balance the load. That shouldn’t be my concern. What if I didn’t have any more dirty clothing to fill up the drum. Not a great idea 

---

Dont worry , it wont on every wash ... only every now and again - once in a blue moon normally. I have had my Samsung for about 2 years now. - I had a Hotpoint machine before ... that used to do the same, once in a while too . Now , if it done it on every wash I would indeed be peeved.....

[kh44n]

I got the Washine machine this week on Tuesday. It’s already happened to me 4 times where I have had to wait for it to “balance the load” 🤦🏻‍♂️. 

[andy_in_ireland]

---

@kh44n wrote:

I got the Washine machine this week on Tuesday. It’s already happened to me 4 times where I have had to wait for it to “balance the load” 🤦🏻‍♂️. 

---

well maybe you have got a fault with it then - who installed it, was it yourself . did whoever install it make sure all the transit bolts out, that the washing machine is level , and that the calibration program was run before first use without any washing in the drum? 
not being smart, its just a common thing that a lot of people overlook these things when getting a new washing machine. its easily done, and can affect the workings of the machine. 

Try also a low spin speed of 400rpm say , sometimes the washing machines are more likely to have a go at spinning un-balanced load at 400rpm rather than set to  1400/1600 spin speed 

[kh44n]

Curry’s fitted it in. So I have no idea if they missed any steps whilst installing the machine. Am going to give it back. It just seems faulty. Sometimes it will go ahead and wash but at other times just gets stuck at 9 min. 

I have always had it at 800rpm. Still gets stuck at that spin speed which is not on. 

[andy_in_ireland]

---

@kh44n wrote:

Curry’s fitted it in. So I have no idea if they missed any steps whilst installing the machine. Am going to give it back. It just seems faulty. Sometimes it will go ahead and wash but at other times just gets stuck at 9 min. 

I have always had it at 800rpm. Still gets stuck at that spin speed which is not on. 

---

good luck with getting Currys to take it back , heard a load of people say they have had trouble with Currys aftersales team taking items back ... even under warranty. You might be lucky . 

would you not even try doing a Calibration on the washing machine and then trying again , just in case that procedure was not done after they installed it? - it will only take a minute or so. 

[kh44n]

I have done the calibration as well. I’ve only had the machine for less than a week. There should be no issue with returning or exchanging for another 

[andy_in_ireland]

---

@kh44n wrote:

I have done the calibration as well. I’ve only had the machine for less than a week. There should be no issue with returning or exchanging for another 

---

you might get them on a good day 😀 
They are more likely to exchange it for another one willingly I suppose rather than for a full refund.

good luck.