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Samsung eco bubble washer/dryer

(Topic created on: 04-11-2021 04:46 PM)
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chloebailey
First Poster
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Hey everyone, 

Wondered if anyone else had, had this issue? We have only had our machine 3 years but it has broken. We had a local appliance person out who thought it was the power cable but after fixing that realised it was the circuit board that was broken. 

Samsung are saying it is out of warranty but it seems mad that such an expensive machine can break after 3 years of a household of only 2 people using it. 

Has anyone else have this happened? It stopped mid cycle, machine will not power up (though it is getting power) and now if plugged in makes a strange clicking noise. Looks like its going to cost £200+ to get fixed as the engineer said it was the main board. 

Obviously if this is a common problem we will be looking at another brand and advising people of Samsung of course!

Many thanks,

Chloe

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9 REPLIES 9
xSteveuk
Mastermind
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Hi
This page maybe helpful

https://www.samsung.com/sg/support/home-appliances/rattling-sound-when-samsung-washing-machine-is-in...

Check your washing machine drain filter
It could be blocked
I had this happen
And it was a colour sheet
Blocked in it
If check drain on washing machine
Have something to mop up
Water from the drain filter
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Scooby765
First Poster
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We had a problem with our washer, but it was still in warranty.
The pcb was changed as it was the problem (the engineer determined this) and he told us that it's a problem with them overheating and we should leave it over an hour between runs so the pcb can cool down.

I don't think we'll be running to buy another one the same when this one eventually packs up.
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chloebailey
First Poster
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Hey, thanks for this. 

It isnt this though as the machine isnt running, it wont even power on. The clicking noise is the circuit trying to do its thing apparently but its broken

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chloebailey
First Poster
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Oh wow, that is interesting. Oh 100% not and will be warning people of this. We have only had this 3 years and spent a huge amount of money on it. Brought samsung for the 10 year warranty and then learnt this week that is only for the motor and everything else is just 2 year. Absolute con really

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robster69
First Poster
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Hi there Just had the same problem as yourself
Hope you don't mind me asking but did you get it fixed & how much did it cost
Just wondering whether or not to get it repaired or buy a cheaper replacement
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chloebailey
First Poster
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Hey! So we didn't get it fixed no as it would have cost £200+ and we thought if this has gone, what else could go soon.

As we had only had the machine for 3 years we got a 50% refund from the company we brought it from (AO) there is a higher level of protection in regards to consumer law on luxury items, which this comes under due to the price. 

Good luck!

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andy_in_ireland
Troubleshooter
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Imagine if only electronics on that board have failed costing only pence to replace . clicking just being a relay , and maybe a resistor or capacitor just overheated and not allowing the relay to click properly and power on the machine ... such a cheap repair. 

i bet if you whipped the main board out and took it into these whizz kids who repair televisions and phones and other electronic devices they would trace the failed components on the board in seconds and be able to get the electronic components whether it be relay, resistor , capacitor diode no problem at all for pence. 

trouble is we live in a world / society now that its replace instead of repair . and there could be just one burnt out resistor on a main board stopping the washing machine from powering up or working properly but whole main board has to be replaced costing £££'s 

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Redgreg
Student
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Unfortunately there's lots of people which have pcb problems. 

Others have reported a new board costing upto £300 to replace with labour.

Others have found that the pcb problem is a £3 part item on the circuit board maybe just a capacitor which fails if the drum stops mid cycle and judders. It seems a common problem with so many having issues within months of buying the machine but lots are out of warranty doesn't seem Samsung are willing to repair them. Maybe some should go to local repair shop and mention the pcb and potentially the capacitor may have failed rather than changing the whole board?

Samsung doesn't seem to come out this shinning with glory so many customers will be put off buying Samsung products if they experience issues with PCB failure. 

If Samsung are aware I'm sure they could give better customer service and maybe use a better capacitor, Maybe @SamsungUK 

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HLGUNN
First Poster
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Has anybody had any success with this repair? I have had a new board fitted, new door catch, and new cable harness/loom. It STILL CLICKS 7 to 14 times everytime its switched on.
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