Order arrived damaged

[markj1969]

Can anyone at Samsung or on here help us, our large American fridge arrived and it was damaged, the right top hinge is bent and the door doesn’t shut properly, we have now been without a fridge for days, I’ve emailed, live chat and phoned, we go round and round in circles, all we want is a replacement and the broken one taken away, how hard can this be ?, The Samsung call centre is obviously outsourced and is terrible, please help

[johnz237 · Accepted solution]

Hi! Welcome to the Samsung Members community!

Please note this is a forum for customers (members to members). I would recommend contacting Samsung support directly.

If you don't want to contact the call centre, contact shop.uk@email.support.samsung.com

[markj1969]

Thanks for replying, I have contacted the call centre a few times and the email contact you suggested, I’m still not getting any joy

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If you are not getting any joy..... Did you order direct from Samsung or from a retailer?

[markj1969]

Direct from Samsung, I thought that would be the safest thing to do for piece of mind, how wrong was I

[johnz237]

@Piper123 is onto something. Did you get it from a retailer or from Samsung direct? As the retailer is responsible for sorting it out, that may be easier than contacting Samsung.

[markj1969]

It was ordered from Samsung direct

[markj1969]

I’m new to Samsung community, does anyone from Samsung ever read these ?

[Piper123]

Please tell me you paid using your CREDIT card?

[markj1969]

Yes I did 👍, all I want is Samsung to deliver me a new replacement fridge and pick up the broken one which hasn’t even been plugged in, how hard can it be 🤷‍♀️