My experience with the fuse on the WF70F5E2W4X/EU

[firestarter]

Hello,
I've seen a few reports of people having issues with Eco bubble washing machines cutting out or not powering on.
Ours failed during a cycle and then the next day no power. Whilst waiting for the repair engineer over a few days our electric tripped. Thought nothing of it until removing the washing machine ready for the repair.

The plug smelt funny and on closer inspection the fuse had melted and scorched the socket.

This machine is just under 5 years old. I find it strange that some of the questions on the phone during the technical quiz of the problem related to scorch marks around the plug socket. The engineer arrived and replaced the electric cable and also blown controller board..... handy having the spares already on the van.

Have Samsung a problem with boards and electrics in these machines???? Will we see a pattern in the next few years and see a denial of issues like the Hotpoint fires??

[KholaI]

Hi there @S Patel 

I've just dropped you a message regarding this.

[Perry7]

Just experienced the exact same issue today.  Machine stopped mid cycle so I preceded to unplug it and noticed the plug was fried and the wall socket scorched. Came on here and I am shocked to see hiw big this problem is.  Did not expect this from Samsung.  Always purchased Samsung as I felt they had an excellent reputation especially in regards to health and safety. Will need to contact an engineer now!! Not happy at all.

[StephK1]

Hey @Perry7, I've sent over a message regarding this. Please take a look when you can. 

[Perry7]

Still waiting on a repair to be undertaken. Samsung sent a technician out who spent 2 minutes taking a picture of the plug, socket and model number then left to make a report. Not impressed.

[mcmmcm]

Hi I also have a Samsung 14kg eco bubble washing machine and this is the second time the fuse in the machine plug has been burnt out. The first time the same the machine cut out both times I thought it may have been a faulty fuse but it’s just happened again where  it burnt out again and burn marks are on the plastic plug. As from this thread it seems to be a manufacture fault so I’m worried this could cause a fire. Samsung Please can someone come back to me as I want to get this matter resolved and my machine looked at. Many thanks 

[AndrewL]

@mcmmcm : I'm really sorry to hear that you've encountered this issue. Please can you send a Private Message to Sam_UK by following the steps in the link below, and include details of your issue, and myself or one of the other mods will be on hand to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[lsmith]

This has just happened to our machine. Stopped mid cycle, fuse burnt out. Replaced fuse and works again but scared of house fire. Advice welcome. Machine bought 2014 in UK.

[AndrewL]

@lsmith: I'm really sorry to hear that you've encountered this issue. In order to assist you further, please can you send a Private Message to Sam_UK by following the steps in the link below, and include details of your issue, and myself or one of the other mods will be on hand to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[lsmith]

Hi Andrew 

i've sent a message. The machine is on now, I need to know if it's a fire hazard.

Thanks

[AndrewL]

@lsmith: I've replied to your message. If you can take a look, and respond with the requested details at your earliest convenience, then I will pass them on for further investigation.