09-08-2020 01:05 PM
RS68N8941SL - I have just purchased this american fridge freezer.
Apart from when the fridge was first turned on, I have not been able to see an updated picture of the inside of the fridge.
This is the same on the Family Hub app and SmartThings app.
Any help please.
Solved! Go to Solution.
10-08-2020 04:46 PM
I've found a red button, inside the fridge door. Press and release, this reset the display on the fridge also works on the apps. Job done, by myself.
13-07-2023 01:52 PM
Inside My Fridge also does not work. Everything else (so far) does work. It says 'image recognition failure'.
13-07-2023 03:13 PM
Try to do a reset. Inside the fridge door, at the top, there is red switch under a plastic cover. Press this switch for ten seconds and everything should go back to normal.
13-07-2023 03:17 PM
this was a rocker, so off and on. I did do it, no change. I also did a factory reset, no change. still comes up with "Image Recognition Failure, try again shortly".
Where is the camera? maybe it is still covered with plastic (unit installed yesterday).
11-11-2023 03:14 AM
Started showing up the day after the warranty expired. Fishy! Error code 41.
18-03-2024 10:14 PM - last edited 18-03-2024 10:14 PM
22-03-2024 04:46 PM
RF23A9771SR - I’m having this problem with my brand new fridge. Spent a whole day with Samsung on the phone and they couldn’t resolve it. Unfortunately the fridge is brand new but out of warranty as it was sitting unused in our garage for 1+ year (our family gifted us new appliances when we got new house - couldn’t return the fridge during that time) Now we started using it and nothing seems to fix this issue. I tried reset, factory reset, everything. Even checked the plugs and wires above the door