American fridge freezer has a 10 year guarantee on the compressor but Samsung are simply ignoring my request replace the faulty part. I have phoned them, emailed them and even sent them a letter all to no avail. I have been without my fridge for 3 months now and am no further forward in getting the part replaced. Am at a total loss as where to go now. I have never experienced such appalling customer service from any company before. Anyone got any bright suggestions as to a way forward??
